Get found
How to handle a bad review: restaurant reputation management
How to respond to a negative restaurant review, deal with a fake one, and recover from a bad run. Reply templates and the AU rules on fake reviews.
Guides & resources
32 guides, written for owners who are already flat out. Every one is Australian — local platforms, local law, local numbers — and organised around the six moves of the P.A.C.K.E.D. system so you can start wherever your venue needs the most help.
Each section is a cluster of guides that build on each other, plus the free tool that goes with it.
Newest first. Filter by section, or browse the lot.
Get found
How to respond to a negative restaurant review, deal with a fake one, and recover from a bad run. Reply templates and the AU rules on fake reviews.
Plan & price
A month-by-month restaurant marketing calendar for Australian venues: what to run, when, from Australia Day to Christmas, and…
Get found
How independent Australian venues earn genuine food media and blogger coverage without a PR agency budget. Angles, pitching and…
Own your customers
A practical self-audit for Australian restaurant websites: menu format, photos, mobile speed, booking placement and the trust…
Bring them back
How independent Australian venues can use gift cards and vouchers as a genuine cash-flow tool, and the 3-year expiry law owners…
Content & social
A practical, no-hype guide to using AI tools in Australian restaurant marketing: content, reviews, admin, and exactly where it…
Plan & price
Typical Australian restaurant marketing benchmarks: delivery commissions, ad costs, email/SMS, reviews, menu economics and…
Plan & price
Spam Act rules, Australian Consumer Law claims, and the giveaway permit trap most Australian restaurants don't know exists. A…
Plan & price
A practical guide to restaurant branding for Australian owners: naming, visual identity, story and consistency, without a design…
Fill the room
How to reopen or relaunch an existing Australian venue: fix the 'did they close?' problem, win back cold customers, and…
Fill the room
A practical guide to adding catering and off-premise revenue for restaurants and cafes: corporate lunches, family meals, and how…
Fill the room
A practical guide for venues with function space: how to market weddings and private events year-round without living in the…
Fill the room
How Australian venues book out Valentine's Day and Mother's Day properly: deposits, set menus, timing, upsells and not…
Paid growth
A practical comparison of restaurant advertising channels in Australia: Meta, Google, print, radio, delivery app placement and…
Paid growth
A practical breakdown of how much Australian restaurants should budget for marketing, by revenue and venue stage, with a worked…
Plan & price
A simple, practical restaurant marketing plan template for Australian venues: goals, audience, a 12-month calendar, budget and…
Plan & price
A practical, low-cost way for Australian restaurants and cafes to research their customers, competitors and local demand, no…
Fill the room
A week-by-week plan for marketing a new restaurant or cafe opening in Australia: before you open, soft launch, opening week, and…
Bring them back
How independent Australian venues build a loyalty program that lifts repeat visits without gutting margin: the models that work…
Content & social
How independent Australian venues use TikTok to get discovered by nearby diners, starting with no following, and turn views into…
Plan & price
How independent Australian venues price and design a menu that sells the profitable dishes: food cost, psychological pricing and…
Fill the room
How independent Australian venues win more function, group and Christmas-party bookings: the offer, enquiry path, follow-up and…
Fill the room
27 practical, tested restaurant marketing ideas for independent Australian venues: getting found, owning customers, filling…
Get found
A policy-safe system for getting more Google reviews at your Australian venue, why reviews drive your Map Pack ranking, and how…
Get found
A step-by-step Google Business Profile guide for Australian venues: rank in the map pack, win more calls, directions and…
Own your customers
Delivery apps take 25-35% and keep your customers. Here's how Australian venues take commission-free orders direct and own the…
Own your customers
What Uber Eats and DoorDash really charge Australian venues in 2026: commission ranges, hidden fees, and how to cut the bleed…
Bring them back
How independent Australian venues build an owned email and SMS list, stay compliant with the Spam Act, and use it to fill quiet…
Content & social
A practical Instagram and Reels system for Australian venues: formats that work, batching content fast, and turning followers…
Paid growth
How independent Australian venues run Meta ads that bring in bookings and orders, not just likes. Campaign types, targeting and…
Fill the room
Seven proven plays to fill quiet midweek services at your Australian restaurant. Add value instead of cutting price and protect…
Fill the room
A practical 30-day plan to get more customers to your café in Australia: get found, capture a list, show up locally and bring…
The same system, written for how your venue actually trades.
The channels we manage for venues who would rather hand it over.
Recipe and plate costing, Google Business Profile audit, review QR codes, weekly numbers and a content calendar builder. All free, all in the browser.
The Packed Out Playbook turns every guide on this page into a step-by-step system, with the templates, scripts and calculators that make it happen between services.